YOUR QUESTIONS ANSWERED

WHY IS RORA GOLD (18-KARAT GOLD)  "FOREVER JEWELRY"?

All our jewelry is exclusively crafted with 18-karat solid gold and meticulously made in Vicenza Italy. It's important to note that we never utilize gold that is filled, dipped, or plated. This commitment to using high-quality, solid gold ensures that our pieces are not only beautiful but also durable and built to last. We design each piece to be lived in, loved and passed down for generations to come!

WHAT DOES MADE TO ORDER MEAN?

"Made to order" means that we make each piece especially for you.  As all of our jewelry is made by hand, these pieces can take up to 4-6 weeks to complete.  Made to order does not mean these pieces are final sale, and you may submit a return request if you are not happy with your purchase.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

RORA Gold accepts most major credit cards including Visa, MasterCard, American Express, Discover.  You may also use Shop Pay or PayPal as alternative payment portals.

WHAT IS THE RETURN POLICY?

We offer free 30-day returns for all customers in the US.  Return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered.

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)
  • Personalized and custom designs are final sale.

WHEN WILL I RECEIVE MY REFUND?

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email.

JEWELRY CARE?

To clean 18-karat solid gold jewelry, follow these steps:

1. Use a soft, lint-free cloth to gently wipe away any dirt or oils
from the surface.

2. Create a cleaning solution by mixing warm water with a few drops of
mild dish soap.

3. Soak the jewelry for a few minutes in the soapy water.

4. Use a soft brush, like a toothbrush, to gently scrub the jewelry,
paying attention to crevices.

5. Rinse the jewelry thoroughly with clean water to remove any soap residue.

6. Dry the piece with a clean, dry cloth.

HOW CAN I GET AN ITEM REPAIRED?

We want you to enjoy your RORA GOLD designs for years to come. If your piece ever needs servicing, you can simply ship your item to our
service center and we would be happy to fix it for you.

Shipping charges are applied.